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Services Centre Call Advisor Choice Housing

  • Closing Date: 3 May 2024
  • Location: Belfast
  • Salary: £23,088- £26,061
  • Contract: Permanent
  • Hours: 37 Hours
  • Job Ref: SCCA/9925/0424
Work with NIFHA

Services Centre Call Advisor

​​​​​​​Full-time role available

Hybrid working

Salary£23,088- £26,061

Yearly Salary Increments applicable

Job Reference: SCCA/9925/0424


The successful applicant will join the Services Centre team dedicated to providing a high level of customer service.  In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.


Our employees have access to a range of benefits:-

  • 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays,
  • Generous pension contribution,
  • Hybrid working opportunities for relevant roles,
  • Enrolment in a health cash plan,
  • Death in service payment,
  • Highly competitive salary,
  • Dedicated Health and Wellbeing champions/Mental Health First Aiders,
  • Learning and Development opportunities,
  • Choice Housing is a Family Friendly & Equality and Diversity Award Winning Organisation and was awarded Housing Association of the Year 2023.


Further information including the job description, personal specification and further benefits can be found on the link on


Completed application forms should be returned by 12pm on 3rd May 2024.


Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted.


Please note, the Association reserves the right to create a reserve list following the interview process.



NB: The panel may enhance the criteria in order to facilitate short-listing of the post.




“Choice Housing Ireland Limited is an Equal Opportunities Employer”