Service Centre Call Advisor Choice Housing

Services Centre Call Advisor

Starting salary £18,727

37 hours per week

SCCA/9925/0120

The Association is seeking applications for the position of a Services Centre Call Advisor who will support the Services Centre Team based at Leslie Morrell House, May Street, Belfast.

The successful applicant will join the Services Centre team; dedicated to providing a high level of Customer service to our tenants and stakeholders. Advisors will answer incoming repairs and housing management calls from tenants and make outgoing calls to ensure excellent service delivery and problem resolution.  You will also act as first point of contact for Comhar Housing tenant queries received by telephone and email meeting agreed SLA response times.

Essential Criteria:

• Four GCSE/’O’ Level passes Grades A-C or equivalent
• 1 years’ experience of using computerised systems within an office environment
• At least 1 years’ experience dealing with incoming and outgoing calls

Desirable Criteria:

• Experience of working within the housing sector
• Experience of working in a customer service call centre environment

Benefits include:- Limited flexible working hours, contributory pension scheme.

For further details and an application pack, please go to www.choice-housing.org or alternatively telephone:  028 9044 1301 quoting the job reference number.

Completed application forms should be returned by 12 noon, Wednesday 19^th February 2020

Please note, the Association reserves the right to create a reserve list following the interview process.

NB: The panel may enhance the criteria in order to facilitate short-listing of the post

“Choice Housing Ireland Limited is an Equal Opportunities Employer”.