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Customer Insight Analyst Clanmil Housing

  • Closing Date: 27 September 2021
  • Location: Northern Whig House, Belfast/ Agile Working
  • Salary: Salary: £26,568.01 - £33,463.92 per annum
  • Contract: Permanent
  • Hours: 37
Work with NIFHA
A bit about us

As one of the leading NI Housing Associations, we currently provide over 5,500 homes throughout Northern Ireland for families, older people and people who need support. Our aim is to provide housing that is welcoming to all.  We are currently enjoying a period of substantial growth and have an ambitious plan to deliver 1,400 much needed homes over the next five years.


A bit about the role

This exciting new role will be at the heart of changing our customer experience. You will collect and analyse customer data from systems, services and their interactions with us. You will use these insights to identify and implement opportunities to improve how we interact with our customer. You’ll also manage our new Customer Portal. The aim is to create a brilliant and sustainable organisation where we make life easier for our customers.

The successful candidate will have strong analytical and communication skills and be confident with technology and IT systems.  You’ll be someone who can support digital transformation across our team and be a skilled team player.


About working for Clanmil

We strongly believe in our social purpose and by joining our growing organisation you will support us to provide homes for people to live well. We have some great benefits in place to reward you which include generous annual leave, flexi time, healthcare, pension contributions and a progressive home and agile working policy.


Want to apply?

Great! Just let us know more about your experience and what you will bring to the role.  Visit us at, download the Job Description via our recruitment portal to find out more and start your application by simply clicking on ‘Apply now’.

Closing date:  Monday 27th September 2021  Interview date: w/c 4th October 2021


Clanmil Housing Association is an Equal Opportunities Employer.

Recruitment records are held for two years as per our Data Retention Policy

We reserve the right to heighten the criteria based on demand


Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.