All housing associations have complaints procedures which need to be followed. These can usually be found on the specific associations’ website or you can contact them directly to request these.
In extreme circumstances where you have already followed ALL of the association’s procedures and you are still not happy you can take your complaint to the ombudsman.
A: The Ombudsman, Freepost BELFAST BT1 6BR
Freephone: 0800 34 34 24
T: 028 9023 3821
F: 028 9023 4912
Please note the ombudsman will only deal with your complaint if you have exhausted all of the Associations complaints procedures.