|§ To make daily contact with all tenants to ascertain their well-being and needs.
§ To collate and update relevant information for each tenant in regard to the Helpline system
§ To advise and assist tenants in any aspect of their lives where they have difficulty coping, particularly with respect to:
1. Contact with local authority, statutory services, social care, etc
2. Obtaining help for the repair and/or maintenance of accommodation
3. Links with outside bodies or visitors
§ Authorise and control the purchasing of cleaning materials, food, and other disposables within budget, and to accurately maintain the petty cash ledger
§ To ensure that alarms, safety, and emergency procedures are up to date, fully operational and understood by Association personnel and tenants
§ Ensure the care and upkeep of communal areas, special bathroom, laundry room and other facilities
§ To create and maintain up-to-date Support Plans for individual tenants as per guidelines
§ To keep such records as are required by legislation, “good practice”, or by Abbeyfield and Wesley procedures.
§ Meet with prospective tenants and organise viewings of accommodation and facilities
§ Encourage use of common areas and other facilities by tenants and organise regular events and activities
§ Any other duties as required to ensure the smooth running of the Schemes and ensure the needs of tenants are being met, this may from time to time require ‘domestic work’ to be undertaken