Members login

Senior Call Advisor/Complaints Officer Choice Housing

  • Closing Date: 14 July 2023
  • Location: Belfast
  • Salary: £29, 269 - £35, 124pa
  • Contract: Permanent
  • Hours: 37
  • Job Ref: SCACO/9925/0623 
Work with NIFHA



Come and work with us to enhance your skills set, progress your career and be part of an award-winning team to make a difference in your community.


 Senior Call Advisor/Complaints Officer

37Hours per week

Salary £29, 269 – £35, 124pa

Reference SCACO/9925/0623 

Location: Working from home 2 days per week and in Belfast City Centre 3 days per week


Choice Housing is one of the largest independent housing associations in Northern Ireland.  Choice is seeking to recruit a Senior Call Advisor/Complaints to provide an efficient, responsive and excellent customer focused Complaints Handling Service to its customers. The Senior will also provide support to the Services Centre answering calls to ensure excellent service delivery and problem resolution.


Excellent Benefits include: – hybrid working, competitive salary and pension scheme and access to a Health Cash Plan.


For additional benefits and information please go to


Completed application forms should be returned by 5pm, Friday 14th July 2023


Please note, the Association reserves the right to create a reserve list following the interview process.


NB: The panel may enhance the criteria in order to facilitate short-listing of the post


“Choice Housing Ireland Limited is an Equal Opportunities Employer”.