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Help Desk Operator \ Administrator

  • Closing Date: 18 September 2020
  • Location: Belfast Area
  • Salary: £20K – 22K pa
  • Contract: Permanent
  • Hours: 40
Work with NIFHA



Choice Services is seeking to appoint a Help Desk Operator\Administrator to provide an efficient, responsive and excellent customer focused service to Choice customers. Operating as a wholly owned subsidiary, Choice Services provide response, planned and cyclical maintenance to Choice Housing, Oaklee Housing and Ireland’s first Social Housing PPP project. The objective is to deliver enhanced customer satisfaction and to drive better value for money for our stakeholders.

Help Desk Operator \ Administrator
40 hours per week
Salary £20K – 22K pa
Job Ref: CS/HDOA/0920

Essential Criteria:

  • Must be able to demonstrate a high level of previous experience in a call handling environment.
  • A general knowledge of building maintenance, property or building services terminology
  • Ability to use IT \ database systems and keep task order records up to date.
  • Evidence of delivering high levels of customer service in a help desk, contact centre, facilities management, maintenance or call centre environment
  • Evidence of administrative skills

Desirable Criteria:

  • A minimum of 4 GCSEs (Grades A-C) including Mathematics and English or equivalent

 Closing Date: 12 noon Friday 18 September 2020

 Benefits Include: Death in service benefit, 5% employer pension contribution, Health cash plan, 32 leave days including statutory holidays.

For further details please go to


Please note, Choice reserves the right to create a reserve list following the interview process.

NB: The panel may enhance the criteria in order to facilitate short-listing of the post.

“Choice Housing Ireland Limited is an Equal Opportunities Employer”