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Financial Inclusion Officer Choice Housing

  • Closing Date: 2 July 2021
  • Location: Belfast
  • Salary: Salary Range £26,532 - £31,839pa
  • Hours: 37
Work with NIFHA

Financial Inclusion Officer

Job reference FIO/4950/0621


The Association is seeking applications for the position of a Financial Inclusion Officer who will support the Tenant and client Services Department based at Maple House, Beechill Business Park.


Essential Criteria:-

  • 5 GCSE’s (Grades A-C to include Mathematics and English Language) or equivalent; and a minimum of 2 years’ experience of working in a financial and advisory environment OR 5 years’ experience of working in a financial and advisory environment.
  • Practical knowledge and experience of welfare benefits and money advice
  • A basic understanding of housing legislation, in relation to tenancy conditions and rent collection
  • Ability to deal sensitively and professionally with customers who are experiencing financial hardship and who may be vulnerable and/or under extreme stress, in a manner that recognises their needs while meeting service objectives.
  • Ability to prioritise own workload effectively to ensure targets and deadlines are met.
  • Experience of using IT systems and databases for case management and producing information/reports.
  • Ability to identify tenant vulnerabilities which would impact financial capability
  • Must have full driving licence and have vehicle available for daily business use


Desirable Criteria:-

  • Welfare Rights Advice qualification
  • Completion of Financial capability/ debt advice training
  • Knowledge and understanding of fuel poverty and its impacts


Benefits include:- Flexible working hours, contributory pension scheme, essential car
user allowance
and access to a Health Cash Plan


For further details please go to


Completed application forms should be returned by 12 noon, Friday 2nd July 2021


Please note, the Association reserves the right to create a reserve list following the interview process.


NB: The panel may enhance the criteria in order to facilitate short-listing of the post


“Choice Housing Ireland Limited is an Equal Opportunities Employer”.