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Customer Service Advisor- Bank Radius Housing

  • Closing Date: 12 November 2023
  • Location: Belfast
  • Salary: £21,575 (SP5) - £22,777 (SP8) per annum, pro rata
  • Contract: Permanent
  • Hours: As and when required
  • Job Ref: FHA03714
Work with NIFHA

The Customer Service Advisor- Bank will work as part of a team in the Customer Service Centre providing a high quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.


Hours:             As and when required

Customer Service Advisors on our bank register will be offered work on an ‘as and when required basis.  Both full time, part time and variable work patterns are currently available, Monday to Friday across 8:00am-8:00pm The availability of applicants will be discussed at interview.

Location:        Radius Offices, Belfast


Reference:     FHA03714


Salary:            £21,575 (SP5) – £22,777 (SP8) per annum, pro rata


To access the full criteria and to apply online, please visit  Alternatively, application packs can be obtained by contacting the Holywood reception on 028 9039 7250.


The Association


Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland.  We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.


Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.


To be shortlisted candidates need to provide evidence of the following as a minimum:


  1. Good general level of education to include GCSEs (at a minimum of Grade C), or equivalent level qualifications, in both English and Maths.


A minimum of 6 months’ relevant experience providing a front-line customer service.


2. Evidence of ability to handle sensitive and confidential information in a workplace or volunteer environment.


3. Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities.


4. IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.


In return we offer a range of benefits to employees including great on-job training and a contributory pension scheme.


For further information on employee benefits go to the employee benefits section of our website.


Closing date for applications is 12 November 2023 unless otherwise stated.


Radius reserves the right to enhance criteria to facilitate shortlisting.


Association wide waiting lists may be compiled for future same or similar vacancies permanent / fixed term which may arise.


Radius is an Equal Opportunities Employer.