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Customer Service Advisor Clanmil Housing

  • Closing Date: 21 February 2022
  • Location: Northern Whig House, Belfast/ Agile Working
  • Salary: £19,653.71 - £21,081.35 pro rata per annum (Under Review)
  • Contract: Permanent
  • Hours: Negotiable working hours (between 9am – 5pm, Mon – Fri)
Work with NIFHA

A bit about the role

At Clanmil, we are here to provide homes for people to live well. We have great ambition to build and maintain quality homes and to create a brilliant and sustainable organisation. The Customer Service Centre team plays an essential role in achieving our ambitions.

Our tenants and residents are at the heart of what we do.  As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment providing an outstanding service to all tenants, applicants and customers, using different communication channels and promoting future digital and ongoing changes within the organisation.

 If you can remain patient and calm under pressure, are highly committed to delivering great customer service and you have a genuine desire to help people, this could be the job for you.

A bit about you

We are seeking someone with excellent communication skills and experience of dealing with a large volume of inbound calls and a variety of administrative tasks.  If you are proficient in the use of Microsoft Office applications such as Outlook, Word and Excel and can demonstrate patience, resilience and pay excellent attention to detail, we’d love to hear from you.

You will have a minimum of two years administration experience in a busy office environment and GCSEs in Maths and English at Grade C or above or you will have five years’ relevant experience in a busy office environment.   You will need a minimum of one years’ experience of dealing with a high volume of calls in front line customer service including dealing with customer enquiries.

Experience of minute taking/preparing agendas and working in administration within a property/housing environment is desirable but not essential.

Want to apply?

Great, all you need to do is let us know more about what you will bring to the role, your experience and for you to tell us how you live our values.

Please go to our careers website at jobs | Clanmil and apply online via our Recruitment Portal.

You will also find a full job description for the post located on our Recruitment Portal and should you wish to apply, simply click on ‘Apply Online’ to get started.

In return, we offer a fantastic rewards package from generous annual leave, healthcare, pension contributions and an award-winning work-life balance package which we are happy to tell you about.

Closing date:       11:59pm, Monday 21st February 2022

Interview date:    Thursday 3rd March 2022


Clanmil Housing Association is an Equal Opportunities Employer

Recruitment records are held for two years as per our Data Retention Policy

The Association reserves the right to heighten the criteria based on demand

Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities