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Customer Service Advisor Clanmil Housing

  • Closing Date: 16 November 2021
  • Location: Northern Whig House, Belfast/ Agile Working
  • Salary: £19,653.71 - £21,081.35 pro rata per annum
  • Contract: Permanent
  • Hours: 23
Work with NIFHA

A bit about us

As one of the largest NI Housing Associations, we currently provide over 5,500 homes throughout Northern Ireland. Our purpose is to provide homes for people to live well.  We are currently at a time of immense change but this also provides us with many great opportunities.

A bit about the role

At Clanmil, our tenants and residents are at the heart of what we do, and we want to provide more great homes for families that need them.  As Customer Services Advisor you will be the first point of contact for our tenants on our busy Repairs Helpdesk providing a great customer-focussed service.

You will deal with a high volume of calls and you will act as an advocate for customer experience within Clanmil, resolving first line complaints and ensuring our tenants are kept informed of when they can expect to have their repairs carried out.   You’ll also be liaising with contractors to ensure that repairs are completed and carried out within agreed timescales.

If you can remain patient and calm under pressure, are highly committed to delivering great customer service and you have a genuine desire to help people, this could be the job for you.

Read the Job Description for a full overview of the role!

A bit about you

We are seeking someone with excellent communication skills and experience of dealing with a large volume of inbound calls and a variety of administrative tasks.  If you are proficient in the use of Microsoft Office applications such as Outlook, Word and Excel and can demonstrate patience, resilience and pay excellent attention to detail, we’d love to hear from you.

You will have a minimum of two years administration experience in a busy office environment and GCSEs in Maths and English at Grade C or above or you will have five years’ relevant experience in a busy office environment.   You will need a minimum of one years’ experience of dealing with a high volume of calls in front line customer service including dealing with customer enquiries.

Experience of minute taking/preparing agendas and working in administration within a property/housing environment is desirable but not essential.

Want to apply?

Great, all you need to do is let us know more about what you will bring to the role, your experience and for you to tell us how you live our values.

Please go to our careers website at and apply online via our Recruitment Portal.

You will also find a full job description for the post located on our Recruitment Portal and should you wish to apply, simply click on ‘Apply now’ to get started.

In return, we offer a fantastic rewards package from generous annual leave, healthcare, pension contributions and an award-winning work-life balance package which we are happy to tell you about.

Closing date:    11:59pm, Tuesday 16th November 2021

Interview date:    Tuesday 30th November 2021


Clanmil Housing Association is an Equal Opportunities Employer

Recruitment records are held for two years as per our Data Retention Policy

The Association reserves the right to heighten the criteria based on demand


Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities