Call Advisors – Connect 24, Holywood

The Call Advisor will be the first point of contact for customers, answering calls promptly and taking appropriate and timely action in order to fulfil customer requirements.

 

Hours / shift pattern:  Various hours 14-35 and shift patterns available to cover 24/7 service to be discussed at interview.

 

(28 hours) 4 nightshifts 11pm – 7am.

(14 hours) 2 nightshifts 11pm – 7am.

(28 hours) rotating shifts – 2 early shifts, 2 late shifts or 4 nightshifts

(14 hours) rotating shifts – 2 early shifts or 2 late shifts, 2 nightshifts.

Reference: FHA03083

 

Location: Connect 24, Holywood

 

Salary: £19,650 (SP5) – £20,852 (SP8) per annum pro rata. You will also be paid an additional premium in respect of unsocial hours working, in line with the shift pattern worked.

 

To access the full criteria and to apply online, please visit www.radiushousing.org/careers.  Alternatively, application packs can be obtained by contacting the Holywood reception on 028 9039 7250.

           

The Association

 

Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland.  We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.

 

Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.

 

To be shortlisted candidates need to provide evidence of the following as a minimum:

 

• Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both  English and Maths.

 

• Minimum of 6 months’ relevant experience providing a front-line customer service.

 

• IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.

 

In return we offer a range of benefits to employees including great on-job training, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.

 

For further information on employee benefits go to www.radiushousing.org/careers.

 

Closing date for applications is 15th July 2022 unless otherwise stated.

 

Radius reserves the right to enhance criteria to facilitate shortlisting.

 

Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise.

 

Radius is an Equal Opportunities Employer.

 

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