The Call Advisor is the first point of contact when customers contact the Response Centre and must answer calls promptly and deal with calls effectively, ensuring all conversations are documented and customer files updated.
Hours: Bank (as and when required)
Salary: £9.63 + 15% Shift Allowance
To access the full criteria and to apply online, please visit www.radiushousing.org/careers. Alternatively, application packs can be obtained by contacting the Holywood reception on 028 9039 7250.
Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland. We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.
Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.
To be shortlisted candidates need to provide evidence of the following as a minimum:
- Minimum of one year’s relevant experience of front-line customer service
- IT literate with extensive practical experience / use of Microsoft Office
- Excellent telephone communication skills and written skills
- Ability to plan and prioritise workload
Radius reserves the right to enhance criteria to facilitate shortlisting.
Association wide waiting lists may be compiled for future same/similar vacancies which may arise.
Radius is an Equal Opportunities Employer.
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