Call Advisors – Bank, Connect 24 Radius Housing

The Call Advisor is the first point of contact when customers contact the Response Centre and must answer calls promptly and deal with calls effectively, ensuring all conversations are documented and customer files updated.

Hours: As and when required

Reference: FHA03570

Salary: £11.18 per hour

To access the full criteria and to apply online, please visit www.radiushousing.org/careers.  Alternatively, application packs can be obtained by contacting the Holywood reception on 028 9039 7250.

The Association

Radius Housing provides quality and affordable social housing in over 80 towns and cities throughout Northern Ireland.  We provide a range of services from sheltered housing for the over 55’s and general needs housing for families and single people, as well as specialist care and support facilities for the frail, elderly, people with dementia and learning disabilities and other complex needs.

Our aim is to be an employer of choice and to recruit employees who will embrace our vision and values and fulfil our performance standards within their role.

To be shortlisted candidates need to provide evidence of the following as a minimum:

• Good general level of education, to include GCSEs (at a minimum of Grade C), or equivalent qualification, in both English and Maths.

• Minimum of 6 months’ relevant experience providing a front-line customer service.

• IT literacy, as evidenced by substantial practical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages.

In return we offer a range of benefits to employees including great on-job training and a contributory pension scheme.

Radius reserves the right to enhance criteria to facilitate shortlisting.

Closing date for applications is 12^th July 2023 unless otherwise stated.

Association wide waiting lists may be compiled for future same/similar vacancies which may arise.

Radius is an Equal Opportunities Employer.