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Apprenticeship Services Centre Call Advisor(s) Choice Housing

  • Closing Date: 8 September 2023
  • Location: Belfast
  • Salary: Hourly rate £10.90
  • Contract: Permanent
  • Hours: 21+ hours per week
  • Job Ref: ASCCA/9925/0823
Work with NIFHA

Apprenticeship Services Centre Call Advisor(s)

​​​Salary Scale:  Hourly rate £10.90

Job Reference:  ASCCA/9925/0823


Choice Housing is seeking to appoint 2 apprentices to provide an efficient, responsive and excellent customer-focused service to Choice customers. Advisors will answer incoming repairs and housing management calls from tenants and make outgoing calls to ensure excellent service delivery and problem resolution.  The apprenticeships will complete a City & Guilds Level 2/Diploma in Customer Service. The duration of the course of study is anticipated to be 12-14 months.


Essential Criteria:-


  • Applicants must have Maths/English at GCSE C grade or above, or Essential Skills Level 2 or equivalent
  • Applicants must be aged between 16-24 years;
  • Applicants must be available to work a minimum of 21 hours per week based in the Services Centre
  • Understanding of good customer service
  • Working knowledge of Microsoft Office


Benefits include: -22 Annual leave days and 12 public holidays (pro rata for part time staff), Death in service benefit, generous pension contribution, Health cash plan, highly competitive salary, hybrid working for relevant roles, award winning



Further information including the job description, personal specification and further benefits can be found on the link on


Completed application forms should be returned by 5pm Friday 8th September 2023


Please note, the Association reserves the right to create a reserve list following the interview process.


NB: The panel may enhance the criteria in order to facilitate short-listing of the post.




“Choice Housing Ireland Limited is an Equal Opportunities Employer”