Creating Complaints Handling Standards for NI Public Sector

Response to Consultation
Key points:
- Robust engagement is required to understand the range and complexity of complaints and the regulatory or
legislative responsibilities that each sector is subject to - Create an agreed definition of what is and what is not a complaint
- 10-working day response timescale is more manageable and realistic for stage 1
- Two formal investigation stages are still required to ensure that complex complaints are robustly addressed
Download NIFHA’s response to this consultation here
Recent News
- Patrick Thompson, NIFHA interim CEO writes in the Irish News
- HOUSING OFFICER Ref: HO/06/22
- ICT
- Supporting People Three Year Draft Strategic Plan and COVID-19 Recovery Plan 2022-2025
- Scheme Coordinator
- Building Surveyor for Stock Condition Survey
- Senior Head of Assets
- Housing & Property Manager
- Assets Officers
- Health, Safety, Quality & Environmental (HSQE) Manager