Creating Complaints Handling Standards for NI Public Sector
Response to Consultation
Key points:
- Robust engagement is required to understand the range and complexity of complaints and the regulatory or
legislative responsibilities that each sector is subject to - Create an agreed definition of what is and what is not a complaint
- 10-working day response timescale is more manageable and realistic for stage 1
- Two formal investigation stages are still required to ensure that complex complaints are robustly addressed
Download NIFHA’s response to this consultation here
Recent News
- Climate Change (No. 2) Bill
- Reaching Rural Draft Rural Strategy 2021-2025
- Creating Complaints Handling Standards for NI Public Sector
- Care and Support Assistant - Knock Eden - Portadown
- Care and Support Assistant Days
- Rural Policy Framework for NI 2021
- Clanmil Announces New CEO
- Board Induction Training Sessions
- Board Induction Training
- Housing Supply Consultation