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Supporting Tenants with Universal Credit

Universal Credit replaces several means-tested benefits including Housing Benefit. As Housing Benefit makes up much of a housing association’s income, it is therefore important that the operational aspects of this new benefit are understood.

Due to popular demand , NIFHA and Supporting Communities are holding another free workshop for front-line staff that provides an overview of Universal Credit and how it will impact on housing management practices. This workshop will include:

  • An overview of Universal Credit
  • Universal Credit and your role
  • Digital Inclusion
    • Supporting tenants to set up an email account
    • Uploading documents to the UC portal
    • Using Verify
    • Protecting tenants against scams
  • Available Support for Tenants
  • Introduction to Rate Rebate

Spaces to this workshop are limited so it is advised to book your place by email as soon as possible.